All orders will be sent by local standard shipping and depending what state you are located in, will take approximately 4-10 business days to arrive. Items will ship as available and tracking numbers will be provided with each product so that you can track its progress. We use a combination of Australia Post and various courier companies.
If no one is available to sign for your delivery, the driver will leave a collection card and take your package to the nearest local Post office. The card will have the details of where to go and what time you can collect your package. You will need ID to pick up your package.
We are very sorry and know you must be disappointed. We will happily send you a replacement or refund your order. Please email us first with a photo of the damaged item and we’ll then email you instructions. We offer a 100% money back guarantee if you're not satisfied with your order.
We offer a 100% money back guarantee if you're not satisfied with your order. If you change your mind about the products you have purchased from us, we can refund the purchase price or exchange those products subject to the following conditions:
Item(s) must be returned within 30 days of purchase, together with a copy of your order and original packaging.
If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time.
If your email address has changed you will need to login with your old email address and change your email address from the “My Account” page of this website. If this is not possible, you will need to re-register with your new email details as a new customer.
Your password can be automatically re-set from our account login page. Simply click on ‘Forgot your password?’, enter the email address that you registered with and click ‘Restore Password’. An email will be sent to you within a few minutes with a link to re-set your password.
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